Cookie Jar
Business Hours are: Mon - Fri: 8AM - 7PM Saturday: CLOSED Sunday: CLOSED
Do you offer gluten-free, vegan, or allergen-friendly options?
Do you offer gluten-free, vegan, or allergen-friendly options?
Your Most-Asked Cookie Questions, Answered!
Welcome to our FAQ page! Here, you'll find answers to all your burning questions about our cookies, how to score sweet deals, orders, and more. Whether you're curious about our chunky creations or need help with your order, we’ve got you covered. If you don’t find what you're looking for, feel free to reach out—our team is always here to help!
How long will it take to receive my order?
We allow pickup and treats are ready in within 1-2 business days! Pickup timing is based on the slot you select after checkout, so you can choose what works best for you. We cannot accommodate same day pickup, as we need time to bake your treats.
How fresh are your cookies?
To ensure you get the highest quality and taste, We bake each batch based on due date, so you’re always enjoying the freshest cookies possible! Shipping orders are baked within the next business day after order is placed.
How can i make sure my cookies stay fresh?
To keep your treats at their best, store them in an airtight container if you decide to unpackage them, at room temperature. They’re best enjoyed within 5-7 days, but if you want them to last longer, pop them in the freezer! Then, put them in the microwave for a few seconds or warm them in the oven to your liking, to bring back that fresh-baked softness.
Can I order cookies for a special occasion or event?
Absolutely! Whether it's a birthday, wedding, or corporate event, we love making your special moments even sweeter. Reach out to us, and we can customize the perfect treat package to match your event.
Do you offer gluten-free, vegan, or allergen-friendly options?
Our treats are made with traditional ingredients and are not vegan, gluten-free, or dairy-free at this time. We’re always working to improve and may offer more options in the future!
Do you accept returns or refunds?
Because cookies and brownies are a delicious food item, we can’t accept returns. However, if there’s any issue with your order, reach out to us, and we’ll make sure to fix it. Your satisfaction is our top priority, and we want every bite to be perfect!